Bose Connect App Privacy Policy

Effective Date: September 21, 2017

Bose Corporation (“Bose”) respects the privacy of our users. This privacy policy describes our practices concerning information collected in connection with the Bose Connect Mobile Application (the “App”). It does not apply to the Bose website or any other Bose mobile apps or products or services. Please note that you are not required to use the App to use any Bose products.

This policy explains the conditions under which Bose collects, uses, and discloses information in connection with the App, and your rights in relation to that information. By clicking “I agree” or taking a similar action during the App download or update process, you acknowledge that you have read and agree to the following Privacy Policy.

The information collected through the App is controlled by Bose Corporation, which is headquartered in the United States. Bose’s principal office is located at The Mountain, Framingham, Massachusetts, 01701.

The Information We Collect

To use the App, we do not require you to provide us with information that can directly identify you by name. We or our service providers automatically collect certain diagnostic and usage information from the mobile phone, tablet, or other device that you use to access the App (“Device”), as well as the Bose product that you connect to the App (“Bose Product”) , in order to improve the user experience and enhance the App over time. This data consists of:

Please note that if you choose to enable the “Find My Buds” feature in connection with your Bose Product (e.g., Ear Buds), the precise geo-location position of your Bose Product will be collected and stored locally on your Device.  At no time will this information be transmitted to or stored by Bose or and third party. You can disable this functionality through your App settings.

To gather the information discussed in this section, we or our service providers may use web logs or applications that recognize your Device and gather information about your use of the App, including software developer kits (“SDKs”), pixels, scripts, or other tracking mechanisms.

How to Opt Out of Data Collection.

You can opt out of the collection of diagnostic and usage data discussed immediately above through the App by visiting the Privacy Policy & Settings menu within the App.

How We Use the Information That We Collect

Bose uses the information that we collect through the App to help our customers get the most out of their Bose Products and services. For example, we use the information collected through the App to:

How We Share the Information We Collect

We share the information collected through the App in the following ways:

Children’s Privacy

The App is not directed to children under the age of 13, and Bose does not knowingly collect any information from anyone under the age of 13. We recommend that persons over 13 but under 18 years of age ask their parents for permission before using the App or sending any information about themselves to anyone over the Internet.

Third Party Platforms

If you choose to use the App to connect your Bose Product to a third-party platform (e.g., Google Assistant or Siri), such platforms may allow us and our service providers to have access to and store additional information about your interaction with those platforms in order to perform such connections (e.g., we will know that you clicked the Google Assist/Siri button and the date and time of doing so, but we will not collect or store information about the content of your interactions with these platforms). If you initiate such connections, information about your use of the third-party platforms will also be shared with such third-party platforms in accordance with their privacy policies and terms, which will govern their collection and use of your data though such connections. Please see their privacy policies and terms for more information. If you do not wish to have this information collected and shared, do not initiate these connections.


Bose takes steps to protect user data against loss or unauthorized access, use, modification, or deletion. However, no security program is foolproof, and thus we cannot guarantee the absolute security of your information.

Reviewing and updating your information

If you want to learn more about the information collected through the App, or if you would like to update or change any information and/or request deletion of information we collect about you, please contact us by email at Please put “Bose Connect Information Request” as the subject heading.

Special note for App users from outside the United States

The information that we collect through the App may be transferred to and processed in the United States for the purposes described in this privacy policy. Bose also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence. By clicking “I agree” or taking a similar action during the App download or update process, you expressly consent to such transfer and processing.

California Do Not Track Disclosure Requirement

We are committed to providing you with meaningful choices about the information collected on the App, which is why we provide an opt out to the collection of usage and diagnostic information discussed above. However, we do not recognize or respond to browser-initiated Do Not Track signals or similar mechanisms, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions.

Additional information

We reserve the right to amend this policy at any time to reflect changes in the law, our data collection and use practices, the features of our App and products, or advances in technology. We will make the revised policy accessible through the App, so you should review the policy periodically. If we make a material change to the policy, you will be provided with appropriate notice and we will seek your consent to the updated policy in accordance with legal requirements.

If you have any questions or concerns about this privacy policy or about the information that we collect about you through the App, please send us an email at

You may also contact us at 1-800-999-2673. Outside the United States, please call 1-508-766-1099.